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Terms of Service

These Terms of Service govern the rights and obligations between Octoro Technologies s.r.o., Company ID: 23420464, VAT ID: CZ23420464, registered office at Korunní 2569/108, Prague 10, 101 00, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, file reference C 426198, contact e-mail: articleroapp@gmail.com, phone: not publicly listed (hereinafter "Provider"), and the customer when using the Articlero service available at https://articlero.com (hereinafter "Service").

These Terms of Service are prepared in accordance with the law of the Czech Republic and the relevant regulations of the European Union, in particular:

  • Act No. 89/2012 Coll., the Civil Code, as amended,
  • Act No. 634/1992 Coll., on Consumer Protection, as amended,
  • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
  • Regulation (EU) 2024/1689 of the European Parliament and of the Council (AI Act),
  • and other related legislation.

Where the customer is a consumer, the provisions of these Terms of Service apply subject to mandatory consumer protection rules. Where the customer is a business, these rules apply in full unless expressly stated otherwise.

1. General Provisions

  1. These Terms of Service form an integral part of the agreement concluded between the Provider and the customer.
  2. The agreement is concluded remotely via the Service's web interface.
  3. Individually negotiated deviations take precedence over these Terms of Service.
  4. By submitting an order, the customer confirms that they have read these Terms of Service and agree to them.

2. Definitions

  • "Service" means the SaaS platform Articlero.com, which enables in particular AI content generation, topic suggestions, keyword work, content creation, and other features described on the Provider's website.
  • "User Account" means the account created by the customer to access the Service.
  • "Subscription" means a paid plan agreed for a specific billing period.
  • "Customer Content" means data, materials, texts, instructions, brand assets, access credentials, and other information submitted by the customer into the Service.
  • "Generated Content" means outputs created by the Service based on the customer's inputs using third-party AI models.
  • "Auto-Publishing" means the Service feature that allows Generated Content to be published without manual approval of each individual output.
  • "Consumer" means a natural person who enters into an agreement with the Provider outside the scope of their business activity or independent professional practice.

3. Description and Nature of the Service

  1. The Service is provided as a digital service / digital content within the meaning of applicable legislation.
  2. The Service may include in particular:
    • AI generation of articles and other textual content,
    • topic suggestions and keyword work,
    • search engine optimization of content,
    • generation of images or other accompanying outputs,
    • export, publication, or integrations with third-party services,
    • other features listed in the Provider's current offering.
  3. The scope of features depends on the chosen plan and the current product offering.
  4. The Provider is entitled to reasonably modify, develop, update, or restrict the Service, provided this does not violate rights already acquired by the customer.

4. User Account and Access Credentials

  1. Registration and creation of a User Account may be required to use the Service.
  2. The customer is obliged to provide true, complete, and up-to-date information and to keep it current.
  3. The customer is responsible for securing their access credentials and for all activities carried out through their User Account.
  4. Sharing the User Account with third parties is prohibited. Each user must have their own login credentials. The customer must not access the Service through another person's account or allow another person to use their account, even free of charge. Where the chosen plan expressly includes multiple user seats, each seat must be assigned to a specific identifiable individual.
  5. The Provider may temporarily restrict or block an account, or temporarily suspend access to the Service including individual projects, if it has reasonable grounds to suspect a breach of these Terms, a security incident, or unlawful use of the Service.

5. Formation of the Agreement

  1. The presentation of the Service, plans, and prices on the Provider's website is informational and does not in itself constitute an offer to enter into an agreement, unless required by law.
  2. The agreement is formed at the moment when:
    • the customer submits an order, and
    • the Provider confirms the order, or
    • the payment is successfully completed and the Service is activated, whichever occurs first according to the order process setup.
  3. Before submitting an order, the customer has the opportunity to review and amend the entered details.
  4. The agreement is concluded in the Czech language unless expressly stated otherwise.
  5. The concluded agreement is stored by the Provider in electronic form and may be made available to the customer upon request, where the nature of the system permits.

6. Pricing and Payment Terms

  1. The prices of the Service are listed on the Provider's website inclusive of VAT where the Provider is a VAT payer. If the Provider is not a VAT payer, this will be indicated alongside the price.
  2. The customer undertakes to pay the price of the chosen plan and any add-on services.
  3. Payment is made by the methods listed in the order interface, in particular via Stripe and where applicable Polar (polar.sh).
  4. Polar and Merchant of Record. Where payment for the Service is processed through Polar, Polar Software, Inc. (or an affiliated entity) may act as the Merchant of Record or in a similar reseller model under Polar's rules with respect to collecting payment, issuing documents to the relevant extent, and managing related payment and tax matters. The agreement for the provision of the Articlero Service remains concluded between the customer and the Provider under these Terms of Service. Rules regarding payment processing, the customer account with Polar, and data processing in the payment interface are governed by documents published by Polar, in particular at polar.sh/legal.
  5. Unless stated otherwise, payment is due in advance.
  6. A tax document or other payment receipt may, depending on the payment channel chosen, be issued by the Provider or by the payment intermediary (e.g. Polar acting as Merchant of Record, Stripe) in accordance with its rules, and delivered electronically to the customer's e-mail address or made available in the User Account or in the interface of the relevant provider.
  7. The Provider reserves the right to reasonably adjust prices. For an already running Subscription, the customer will be notified of any price change at least 14 days before it takes effect.

7. Subscription, Auto-Renewal, and Cancellation

  1. Where the Service is provided on a subscription basis, it is agreed for the chosen billing period (e.g. monthly or annual).
  2. Unless stated otherwise for the specific plan, the Subscription automatically renews for the same period at the end of each billing period.
  3. The customer may cancel auto-renewal at any time through the User Account or by contacting the Provider at the contact e-mail address.
  4. Cancellation of the Subscription takes effect at the end of the already paid period. Until then, the Service remains active unless stated otherwise.
  5. The Provider may temporarily suspend or restrict the Subscription and/or access to the Service in respect of individual projects or parts thereof for operational, technical, or organizational reasons, in particular in connection with a change or migration of a payment intermediary, payment gateway, or subscription system, the transfer or modification of customer accounts, or necessary steps to ensure the functionality, security, or legal compliance of the Service. The Provider will reasonably notify the customer of an intended suspension, or — where prior notice is not possible due to circumstances — of the fact that a suspension has already occurred, in an appropriate manner, generally by e-mail to the contact address held in the User Account; where prior notification is not objectively possible, the Provider will do so without undue delay once circumstances allow.
  6. No pro-rata refund is provided for a period already commenced, unless required by law or the Provider expressly states otherwise.

8. Product Activation, Withdrawal, and Refunds

  1. The Service is a digital service that is activated immediately upon successful completion of the order and receipt of payment, or immediately upon granting access to the User Account.
  2. The customer acknowledges that the Provider begins providing the Service immediately upon purchase.
  3. Where the customer is a consumer and the agreement is concluded remotely, the customer expressly consents during the order process to performance commencing before the expiry of the statutory withdrawal period.
  4. Where the customer is a consumer, they acknowledge that, given the immediate activation and commencement of the digital service / making available of digital content following the grant of express consent, they do not have the right to withdraw from the agreement within the 14-day period to the extent permitted by Section 1837 of Act No. 89/2012 Coll., the Civil Code.
  5. For this reason, the Service does not offer a general "14-day money-back guarantee", unless applicable law requires otherwise in a specific case.
  6. Refunds are not provided as standard, except:
    • where required by mandatory legislation,
    • in the case of a verifiable duplicate or erroneous charge,
    • in situations where the Provider expressly confirms in writing that a refund is due.
  7. Where the customer submits a refund request, they must attach an invoice or other proof of payment. The Provider may, for the purposes of verifying identity and the legitimacy of the request, require the request to be sent from the customer's registered e-mail address; if this is not possible, the Provider may request additional verification.
  8. If the customer initiates a payment dispute with their bank, card company, or payment service provider in respect of a payment already made for the Service, the Provider is entitled to immediately cancel the Subscription. If the payment dispute is resolved in favour of the Provider, the paid amount will not be refunded to the customer.

9. Rights Arising from Defective Performance and Complaints

  1. The customer has rights arising from defective performance to the extent set out in applicable legislation.
  2. The Provider is responsible for the Service being provided during the term of the contractual relationship in the agreed scope and corresponding to the material characteristics stated in the offer.
  3. The Provider is not liable for defects caused by:
    • incorrect use of the Service by the customer,
    • incomplete or incorrect inputs by the customer,
    • outages or changes to third-party services,
    • incompatible technical environment on the customer's side,
    • interventions by the customer or third parties without the Provider's consent.
  4. The customer may submit a complaint via the support e-mail address listed in the Contact section of the website.
  5. The customer must attach an invoice or other proof of payment to the complaint and provide at least their identification details, a description of the defect, when the defect occurred, and the remedy they are requesting.
  6. The Provider may, for the purposes of verifying identity and the legitimacy of the complaint, require the complaint to be sent from the customer's registered e-mail address; if this is not possible, the Provider may request additional verification.
  7. Where the customer is a consumer, the complaint will be resolved without undue delay, at the latest within the period set by applicable legislation, unless the Provider and the consumer agree otherwise.

10. Acceptable Use Policy

The customer agrees not to use the Service in particular to:

  • violate applicable laws of the Czech Republic or any other jurisdiction whose law applies to the customer,
  • infringe the rights of third parties, including in particular copyright, personality rights, trademarks, or trade secrets,
  • create or distribute unlawful, misleading, fraudulent, hateful, harassing, discriminatory, or harmful content,
  • generate and distribute content spam in bulk, manipulate search engine results through mass publication of low-quality or duplicate content, or otherwise violate webmaster guidelines (Google Search Essentials) or similar rules of search engine operators,
  • send unsolicited commercial communications or spam,
  • access the Service in an automated manner using bots, scrapers, or scripts without the Provider's prior written consent,
  • circumvent technical restrictions, rate limits, or other security measures of the Service,
  • attempt unauthorized access to the Service, other users' accounts, or the Provider's infrastructure, including any attempt to carry out a DoS/DDoS attack or to abuse the Service in a way that could disrupt its availability or integrity,
  • reverse engineer, decompile, extract data from, or probe the Service's infrastructure for the purpose of creating a competing product or functionality,
  • use Generated Content or data from the Service to train, fine-tune, or improve third-party AI models without the Provider's prior written consent,
  • engage in any other activity that could jeopardize the functionality, security, or reputation of the Provider or other users of the Service.

Immediate account suspension. The Provider is entitled to immediately and without prior notice suspend or permanently revoke the customer's access to the Service if it has reasonable grounds to suspect or finds that the customer has violated these rules. This applies in particular upon detection of an attempted DoS/DDoS attack, unauthorized access to infrastructure, sharing of account access in breach of these Terms, any other abuse of the Service, or unusual behavior suggesting a breach of these Terms or applicable law. The Provider reserves the right to report such conduct to the relevant authorities. Depending on the severity of the breach, the Provider may also restrict the scope of the Service or terminate the contractual relationship in accordance with Section 19 of these Terms.

11. Customer Content, Generated Content, and AI

  1. The customer retains ownership and other rights to the Customer Content they submit to the Service, unless the nature of the matter or applicable law provides otherwise.
  2. The customer grants the Provider a non-exclusive licence to use the Customer Content to the extent necessary for the operation, provision, security, support, and improvement of the Service, for the duration of the contractual relationship and, to the necessary extent, after its termination for the fulfilment of legal obligations or the Provider's legitimate interests.
  3. Unless applicable law or the rights of third parties provide otherwise, the customer may use Generated Content for their internal and commercial purposes.
  4. Obligation to review before publication. The customer is obliged to review each piece of Generated Content before publishing, distributing, or otherwise using it, to verify its factual accuracy, compliance with applicable law, and suitability for the intended purpose. The customer bears full responsibility for content published through or on the basis of the Service.
  5. Auto-Publishing. Where the customer activates the Auto-Publishing feature, they acknowledge and expressly confirm that they assume responsibility for the ongoing review of content published in this way. The customer undertakes to review automatically published content without undue delay after publication and, upon discovering inaccuracies, inappropriate content, or other issues, to promptly correct or remove such content. By activating the Auto-Publishing feature, the customer agrees that the Provider bears no liability for damage arising from automatically published content that the customer failed to review in a timely manner.
  6. Nature of AI and limitations. Generated Content is created using large language models (LLMs) from third-party providers. The customer acknowledges that:
    • Generated Content may contain factual inaccuracies, outdated information, or fabricated facts (so-called AI hallucinations),
    • AI models may not be aware of the latest developments in a given field,
    • AI outputs do not replace professional legal, medical, financial, or other specialist advice,
    • Generated Content may not be original and similar content may be generated for other users.
  7. The Provider does not guarantee that Generated Content will be error-free, free from third-party rights claims, suitable for a specific purpose, or that it will lead to specific business, marketing, or SEO results.

12. Provider's Intellectual Property

  1. The Service, its software, databases, appearance, texts, know-how, models, algorithms, trademarks, and other components of the Service are protected by intellectual property law and belong to the Provider or its licensors.
  2. The customer is not entitled, without the Provider's prior written consent, to:
    • copy, modify, sell, rent, or sublicense the Service,
    • perform reverse engineering, decompilation, or attempt to obtain source code, unless expressly permitted by law,
    • use the Service in a manner that exceeds the agreed licence or purpose.

13. Third-Party Integrations and Data Processing

  1. The Service uses the infrastructure and interfaces of third parties (hereinafter "sub-processors") for its operation. The customer acknowledges that part of data processing takes place with these sub-processors.

  2. AI models and content generation. Textual content generation is provided through OpenRouter (OpenRouter, Inc.), which intermediates access to language models from leading AI providers, in particular:

    • Anthropic (Claude model family),
    • OpenAI (GPT model family),
    • Google (Gemini model family). The specific model used depends on the Service settings and may change over time. The conditions of the relevant AI provider may apply to customer inputs transmitted to these models. The Provider does not knowingly provide customer data to AI providers for the purpose of training their models and does not require or authorize such processing. However, the Provider does not have full control over the internal practices of the named AI providers and cannot guarantee how these providers handle received data in accordance with their own terms. The customer is obliged to familiarize themselves with the terms of the relevant AI providers (Anthropic, OpenAI, Google, OpenRouter).

  3. Payment processing. Payments are processed through Stripe (Stripe, Inc.) and Polar (Polar Software, Inc.) in accordance with Section 6 of these Terms.

  4. Analytics and marketing tools. The Service uses third-party analytics tools for performance measurement and optimization. Information about specific processors and their purposes is set out in the Privacy Policy.

  5. The Provider is liable for the availability, functionality, or changes to the terms of sub-processors only to the extent required by law. The customer is responsible for ensuring that their use of integrated third-party services they activate themselves (e.g. connection to Google Search Console or publishing platforms) complies with the terms of those services.

  6. Personal data processing — DPA. Where the customer (as data controller) processes personal data of their end users or other third parties through the Service, the Provider acts as a data processor within the meaning of Article 28 GDPR. In such cases, the data processing terms set out in the Privacy Policy apply, or alternatively a Data Processing Agreement which the customer may enter into with the Provider upon request. The customer is obliged to ensure they have a valid legal basis for the processing and transfer of third-party personal data through the Service.

14. Use of Data for Service Improvement

  1. The Provider may use aggregated or anonymized data generated during the operation of the Service — in particular keywords, generation performance metrics, usage patterns, and similar analytical signals — for internal development, improving content generation quality, and optimizing the Service. The Provider may also use the customer's business name, website name, or domain and such aggregated data to a limited extent for the promotion and presentation of the Service, for example as a reference or showcase of results; in doing so, the Provider will give reasonable consideration to the protection of the customer's business and confidential information.
  2. Customer Content and Generated Content are processed solely for the purpose of providing the Service to the customer and improving the Provider's internal processes; they are not shared with other customers or the public.
  3. This is without prejudice to the processing of personal data in accordance with the Privacy Policy.

15. Use of Visibility Data for Marketing

  1. The Service may process data on the search engine performance and visibility of users' and customers' websites, for example through a connection to Google Search Console or similar services.
  2. The customer hereby expressly consents to the Provider using such visibility data — including aggregated metrics, trends, or sample results derived from connected account data — for the promotion, presentation, and marketing of the Service, for example on the Provider's website, in advertising, on social media, or in other communication channels. The Provider will give reasonable consideration to the protection of the customer's business and confidential information; where appropriate, the data may be anonymized or aggregated.
  3. This is without prejudice to the processing of personal data in accordance with the Privacy Policy.

16. Service Availability, SLA, and Force Majeure

  1. The Provider strives for the highest possible availability of the Service, but provides no availability guarantee (SLA). The customer acknowledges that the Service is provided on an "as-is" basis with respect to availability and the Provider does not guarantee uninterrupted or error-free operation.
  2. The Provider may carry out planned outages, maintenance, security interventions, and updates; where possible, the Provider will notify the customer of planned outages with reasonable advance notice.
  3. Force majeure and third-party dependency. The Provider bears no liability for temporary or permanent unavailability or degraded quality of the Service caused by circumstances beyond its reasonable control, including in particular:
    • outages or performance degradation of AI providers (OpenRouter, Anthropic, OpenAI, Google, and others),
    • outages of cloud infrastructure, hosting, or network providers,
    • cyberattacks or security incidents at third parties,
    • outages of payment gateways or other integrated services,
    • natural disasters, legislative changes, decisions of public authorities, or other force majeure events.
  4. In the event of a Service outage caused by a third party, the Provider will make reasonable efforts to restore the Service as soon as possible; however, the customer is not entitled to compensation for damages or a pro-rata refund of the Subscription on account of such an outage, unless required by law.

17. Limitation of Liability

  1. The Provider is liable for damage caused by a breach of its obligations only to the extent set out in applicable legislation.
  2. To the maximum extent permitted by law, the Provider is not liable for:
    • indirect damage, lost profit, loss of opportunity, loss of data, or reputational damage,
    • the results of the customer's business, marketing, or SEO activities,
    • content published by the customer or use of Generated Content,
    • interventions by public authorities or third parties caused by the customer's use of content.
  3. The Provider is further not liable for Generated Content:
    • being factually accurate or free of AI hallucinations,
    • being free from legal risks or third-party rights claims,
    • meeting the customer's individual expectations,
    • achieving specific search engine rankings or traffic levels,
    • being suitable as a substitute for professional advice (legal, medical, financial, etc.).
  4. Where the customer is a business, the Provider's total foreseeable liability for damage is limited to the amount corresponding to the sum of payments made by the customer in the 12 months preceding the damaging event.
  5. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

18. Privacy and Personal Data

  1. The protection of personal data is governed by a separate document available in the footer of the main website.
  2. The Provider processes personal data in accordance with the GDPR and applicable Czech legislation.
  3. Where the customer submits personal data of third parties into the Service, they are responsible for being authorized to do so and for fulfilling their statutory information obligations towards those persons.

19. Duration of the Agreement and Termination

  1. The agreement is concluded for a fixed term corresponding to the prepaid period, or for an indefinite term where the nature of the chosen plan so provides.
  2. Upon a material breach of these Terms of Service or applicable law, the Provider may, among other things, temporarily suspend the Subscription or access to the Service including individual projects, restrict the scope of the Service, give notice to terminate the agreement, or immediately terminate access to the Service. In the case of breaches referred to in Section 10 (in particular cyberattacks, account sharing, abuse of the Service), the Provider is entitled to immediately suspend or cancel the account without prior notice.
  3. Termination of the agreement does not affect the Provider's right to collect amounts already due, nor provisions which by their nature are intended to survive the termination of the agreement.

20. Consumer Information and Out-of-Court Dispute Resolution

  1. The costs of using means of distance communication do not differ from the basic rate charged by the customer's operator or connection provider; the Provider does not charge any special fees for the use of means of distance communication.
  2. Where the customer is a consumer, they have the right to submit a complaint to the supervisory or state oversight authority. The supervisory authority in the area of consumer protection is in particular the Czech Trade Inspection Authority, https://www.coi.cz.
  3. The consumer has the right to out-of-court resolution of a consumer dispute arising from the agreement. The entity for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Central Inspectorate, Štěpánská 15, 120 00 Prague 2, https://adr.coi.cz.
  4. Before contacting the Czech Trade Inspection Authority, initiating out-of-court dispute resolution, or commencing court proceedings, the Provider recommends that the customer first contact the Provider at the e-mail address listed in the Contact section of the website; most cases can be resolved more quickly through direct communication. This does not affect the customer's right to use the aforementioned institutions and procedures as provided by law.

21. Governing Law and Jurisdiction

  1. These Terms of Service and the contractual relationship between the Provider and the customer are governed by the law of the Czech Republic.
  2. This does not affect the rights of consumers arising from mandatory legislation.
  3. Disputes will primarily be resolved amicably. Where an amicable resolution is not reached, disputes will be resolved by the courts of the Czech Republic having subject-matter and territorial jurisdiction.

22. Changes to the Terms of Service

  1. The Provider may reasonably amend these Terms of Service, in particular in connection with changes to legislation, changes to the Service, the pricing model, or business processes.
  2. The customer will be notified of any material change by e-mail, via the web interface, or in another appropriate manner at least 14 days before the change takes effect.
  3. If the customer does not agree with the change, they may cancel their Subscription or terminate the contractual relationship before the change takes effect in accordance with the rules set out in these Terms.

23. Final Provisions

  1. If any provision of these Terms of Service is invalid or unenforceable, this does not affect the validity and effectiveness of the remaining provisions.
  2. These Terms of Service, together with the Privacy Policy and any other documents expressly referred to herein, constitute the complete contractual documentation between the Provider and the customer.
  3. Provider's contact details:
    • Octoro Technologies s.r.o.
    • Korunní 2569/108, Prague 10, 101 00, Czech Republic
    • Company ID: 23420464
    • VAT ID: CZ23420464
  4. These Terms of Service enter into force on 18 April 2026.